Design Thinking and Doing Diversity

Course information

Course title

Duration of the course

9 hours

Course Content

This 9-hours hands-on training will help you to understand and apply the principles of Design Thinking, introduced by experienced service designers and facilitators working in the field.

Currently as other designers: we can’t wait to influence the shape of the new normal. We hear a lot of hopes about more sustainable directions for public and private business but also a lot of fears about the economical crisis coming.

What will happen next? How can we build sustainable projects focused on diversity?

Join us if are you curious to look with us at various signals of change, insights from various industries and learn how to develop/re-shape your project with service design thinking?

Together, we will dive deeper into 6 selected tools applied in various stages of the innovation process as well as practice competences that will enable you to facilitate the design thinking process in your environment.

The course will be divided into 3 online sessions (3h each). We will work in a plenary session and small groups, using videoconferencing software of Zoom.

Takeaways

Work on one of the services or projects related to diversity in post-pandemic reality: how will it impact the way we live diversity?
Understand the needs of your end-users with tools of ethnographic user-research (observations, interviews)
Analyze the collected data and turn challenges into opportunities
How to boost your creativity and break the blocks you/your team face for structured idea generation (divergence/convergence tools)
How to go into early and fast prototyping, as well as testing methods that will help you reduce risks and accelerate organizational learning. This is especially important if you are responsible for the introduction of new products/services in your organization/team.

Training methods

DT toolbox: user-research techniques, co-creation, generating ideas, prototyping, testing
Peer-learning
Experiential learning